Terms and Conditions
Please find below our standard Terms & Conditions, which will also be emailed to you as part of your confirmed booking.
If you have any queries, please contact us by email at stay@thegrainstorelewes.com or business@thegrainstorelewes.com.
Booking Terms & Conditions
Property: The Grain Store Lewes, Old Brighton Road, BN7 3JL.
Parties: Owner: Ms Anni Townend. References to Owner shall (where appropriate) include any agent or other authorised representative, bookings manager or nominated contact of the Owner.
Hirer: The person booking the holiday or any person substituted at a later date with the written consent of the Owner. Reference to ‘you’ shall mean the Hirer. The Hirer shall be the party ‘leader’ for the purposes of these conditions. References to ‘your holiday’ means the property rental and services.
Booking Agreement: contains all the agreed terms of use, including members of your party, dates and times of access and price and are incorporated as part of these terms & conditions.
Booking Confirmation: is the final acceptance of your booking by the Owner
1. Your Booking
The Owner has the right to reject any booking without reason. To book the property you must be over 18 years of age, and book using the online service provided. You must check the Booking Agreement and if there is anything incorrect you must inform the Owner immediately by email. The contract will become binding when you receive the Booking Confirmation.
2. Payment
A deposit of 25% of the hire fee is payable at the time of booking (prior to your receipt of the Booking Confirmation) providing more than 8 weeks remain between the booking date and the hire commencement date. The balance of the hire fee will fall due 8 weeks before the hire start date. Should the balance not be paid on time the booking may be cancelled at the discretion of the Owner. It shall not be the responsibility of the Owner to tell you the date on which the balance should be paid, or to remind you of the date.
3. Cancellation by the Owner
Should it become necessary, for reasons beyond the Owner’s reasonable control, to cancel your booking, the Owner reserves the right to do so and notice of the cancellation will be given to you in the most effective and timely means possible.
In the event of cancellation by the Owner under this clause all monies paid by you will be refunded or, if agreed, transferred to another rental period. The Owner shall be liable to pay a maximum amount of £100 by way of liquidated damages to compensate any consequential loss the Hirer or their guests may suffer which you agree is a reasonable pre-estimate of any such loss.
4. Cancellation by You
The Owner will accept the cancellation of your booking subject to the following terms and conditions. Cancellations must be by notice sent by email to the Owner. Notice periods, cancellation charges and administration fees apply as follows:
Cancellation date: 28+ days before the hire start date
Cancellation fee: None
Admin fee: £65
Cancellation date: 15-28 days before the hire start date
Cancellation fee: 50% of the hire fee
Admin fee: £65
Cancellation date: 0-14 days before the hire start date
Cancellation fee: 100% of the hire fee
Admin fee: £0
You are advised to purchase suitable holiday insurance.
5. COVID-19 Cancellations
If you are obliged to cancel the booking within 28 days of the hire start date due to COVID-19 please contact the Owner immediately by email. Standard cancellations terms and conditions will apply. You are advised to purchase suitable holiday insurance.
If you or anyone in your party becomes infected with COVID-19 during the hire period you must vacate the Property for no refund and you will not be entitled to quarantine at the Property. Again you are advised to purchase suitable holiday insurance
6. Arrival and Departure
Except where otherwise agreed, on the hire start day, you will be permitted entry to the property from 4.00pm. On the day of departure, please ensure that the property is vacated by 10.00am. Times of arrival and departure may be changed on request at the Owners discretion. Should you fail to arrive by noon of the day after your arrival date, having not notified the Owner, the booking will be treated as a cancellation unless otherwise agreed with the Owner.
Please ensure that any complaint regarding the Property is communicated to the Owner within 24 hours of your arrival. This is to give the Owner the opportunity to address reasonable complaints in a timely fashion and minimise your inconvenience. The Owner will not be bound to attend to any complaints after this period unless the problem complained of occurs later.
7. Breakages and Damage to property
During your rental period you are responsible for any breakages, damage to the property and contents, caused by yourself or any member of your party. You will be liable to pay for repairs to the property and for the cost of replacing damaged contents. In the event of breakage or damage please inform the Owner as soon as possible. A breakage/damage deposit of £500.00 must be paid before your arrival when making your final payment. The deposit will be refunded one week after your departure less any amount required to make good damage or breakages.
8. Occupation
Subject to prior agreement only the people named in the Booking Agreement are permitted to occupy the Property. You are not permitted to change the composition of your party during your stay or to part with possession of the Property to others without the prior written agreement of the Owner.
The property can only be used for the purposes for which the hire is agreed as set out in the Booking Agreement.
The Owner regrets that no dogs will be permitted at the Property.
In the event of any breach of these conditions, conditions of hire or hire regulations, the Owner may repossess or refuse further admission to the property. In this situation, it will be deemed as a cancellation by you, and no refund of any monies will be made and the Owner will have no liability or obligation to you whatsoever.
The property is not to be used for a commercial purpose nor may it be sublet or assigned to anyone save with the prior written permission of the Owner.
9. Health & Safety
You must read the Health & Safety briefing and the Care of Appliances instructions and conditions of use (found in the Guest Handbook) and you are deemed to have knowledge of the contents of these documents.
You must inform the Owner immediately should there be a fault in any equipment on the premises. The Owner does not accept any liability for any injury or harm caused by your failure to abide by the above documents or by any negligence of any member of your party.
You are responsible for the health and safety of your group and your visitors by exercising due diligence and practising such measures as may be necessary for their wellbeing and safety. You are expected and advised to take out full and adequate personal health/accident/holiday insurance before your stay. The Owner will not carry insurance for hazards arising from your own activities within the property.
The Owner draws specifically to your attention the conditions of use regarding the Hot Tub which is located [location]. In particular, you are advised that the Hot Tub is not designed for use during pregnancy.
10. Cleaning and Maintenance
You are responsible for leaving the property clean and tidy and in good condition. Please refer to the Checkout List found on the Property.
During your stay, you must let the Owner have access to the property on reasonable notice and for reasonable purposes. The Owner may gain entry to the property without notice in case of emergency or if you cannot be contacted in a timely fashion.
11. Law
This contract is subject to law and the exclusive jurisdiction of the Courts of England and Wales.
12. General
The following Conditions together with information contained within the Booking Agreement and on any website advertising the property for rental and any regulations provided from time to time by the Owner comprise the terms of the hire agreement between the parties. The Hirer cannot rely on any pre-contractual oral representations unless they have been confirmed in an email by the Owner.
Any minor differences between images on the website and what the Hirer will actually experience are to be expected and cannot give rise to a claim.
Modifications to the property are not allowed in any circumstances. You are also not permitted to move heavy furniture because of the risk of injury and damage to the flooring.
Nothing in these conditions affects your normal statutory rights under Law.
You are entitled to occupy the Property for holiday use only and this Agreement will not give you any security
of tenure under the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy.
You agree that this Agreement is not an assured tenancy and that no periodic tenancy will start at
the end of the Letting Period. As a holiday letting, this Agreement is excluded for the purposes of the Protection from Eviction Act 1977.
13. Notices
Notices required by these terms and conditions will be deemed to arrive as follows:
By post: On the second working day after posting
By email: If send before 4pm - the same day. If sent after 4pm - at 9am the following working day